This privacy policy sets out how Knitting by Post Ltd. uses and protects any information that you give Knitting by Post Ltd. when you use this website.
Knitting by Post Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Knitting by Post Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 17 May 2018.
All your personal details are transferred to us using SSL encryption and can only be accessed by us so that we can process your orders. Your credit or debit card details are not stored at all. Credit and debit cards are processed using Sagepay, we have no access to your card details. We are also Payment Card Industry Data Security Standard (PCI DSS) compliant through Security Metrics. This additional security measure keeps your data safe.
What we collect
We may collect the following information:
Name
Contact information including email address
Address and postcode information
Any correspondence that you send to us
Third party information – this includes if you choose a different delivery address. We assume that you have notified the third person of this privacy policy.
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Customer care and correspondence
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us using the contact form on this site.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Knitting by Post, Unit 16L Calderdale Business Park, Club Lane, Halifax HX2 8DB.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
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