Your security is important to us and you.

At Knitting by Post we work hard to make sure our website is safe and your data is too.  We have lots of security measures in place to provide you with a trustworthy experience when shopping with us.

Here is a summary of what we do.

When you make a purchase

Sagepay payment processing
Toy Knitting Patterns

Sagepay is a highly trusted payment processing company part of the Sage Group.  Sagepay is used as the Knitting by Post payment processing company to process online payments on this website.

This means that we do not record or store any of your debit / credit card details at all.  Sagepay use security measures such as 3D secure to make sure all details are in order before allowing a sale to go through.

You can find details on Sagepay here. https://www.sagepay.co.uk/support/online-shoppers/about-sage-pay
The data we store
At Knitting by Post we collect the minimum of data to process your order and go about the business of creating more knitting patterns.  We may collect the following information:
  • Name
  • Contact information including email address
  • Address and postcode information
  • Any correspondence that you send to us
  • Third party information – this includes if you choose a different delivery address.  We assume that you have notified the third person of this privacy policy.
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers
Human monitoring

We have lots of automatic ways of keeping you safe but you can’t beat the good old human touch.  We are constantly monitoring and working on the site so we can spot anything suspicious quickly and easily.

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How our website protects you

SSL Certificates
SSL Certificates or Secure Socket Layer is a way of transporting information from your computer or mobile device along the internet to the website that you are using. Everything that goes from one point to the other and back is encrypted so someone on the internet cannot help themselves to your data as it is going backward and forward. We use SSL Certificates and encrypted pages for the whole website – not just where you enter your data.    Look for the padlock at the side of the Knitting by Post web address at the top of your browser.   This proves that data you send and receive is secure.
PCI Compliance

All good eCommerce websites are PCI compliant and Knitting by Post is too.

Payment Card Industry Data Security Standard (PCI DSS) compliance is designed to protect businesses and their customers against payment card theft and fraud. This website accepts, stores, or transmits card data, PCI DSS compliance validation is required by card brands such as Visa, MasterCard and Discover. Our chosen provider is Security Metrics.  You can read more about it on their website here. https://www.securitymetrics.com/
Trusted internet web host

Knitting by Post chooses Hostgator to host our website.  Hostgator is one of the largest website hosting companies with a 99.9% availability time.

This means that your data is being stored on reliable, up to date servers from a company that understands eCommerce hosting and how to look after your data.

Regular maintenance and backups

Not many companies have a dedicated IT Manager to maintain and look after a website.   We are lucky enough to have this.

All website server software is kept up to date and we make sure you have as safe and enjoyable experience.


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